Privacy Policy

Last updated: April 2026

1. Information We Collect

When you create a portal account or submit a contact form, we collect information you provide directly: your name, company name, email address, phone number, and pickup address. We also collect service-related data such as pickup requests, material weights, and scheduling preferences.

2. How We Use Your Information

We use your information to provide recycling services, schedule pickups, communicate about your account, send transactional emails (confirmations, scheduling updates), and generate impact reports. We do not sell or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. Account credentials are managed through our authentication provider with bcrypt password hashing. We retain your data for the duration of your account and as required by applicable regulations.

4. Cookies and Analytics

We use essential cookies for authentication and session management. These cookies are necessary for the customer portal to function. We also use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data such as pages visited, time spent on the site, and general device and browser information. This data helps us improve our services and website experience. We do not use advertising networks or sell any data collected through analytics.

5. Email Communications

We send transactional emails related to your account and services: signup confirmation, password resets, pickup scheduling notifications, and load completion summaries. These are service communications, not marketing emails, and cannot be unsubscribed from while your account is active.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Account deletion will remove your portal access and personal information, subject to any legal retention requirements.

7. Contact

For privacy-related inquiries, contact us at info@recyclinggroup.com or call (770) 934-8248.